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ServiceNow CIS-SP Exam Syllabus Topics:

Topic	Details
Topic 1	Process Separation:This section of the exam measures the skills of ServiceNow Administrators and evaluates the ability to configure and maintain process-level separation between domains. It involves the use of the sys_overrides field, managing automation and business logic unique to each domain, and adjusting UI elements like forms and lists accordingly. The candidate is also tested on configuring data-driven processes and choice lists to support domain-specific workflows and experiences.
Topic 2	Initial Domain Setup and Service Provider Architecture: This section of the exam measures the skills of Solution Architects and covers the foundational system settings and architectural understanding needed for setting up domain-separated environments. It includes managing system properties, configuring domain maps and company relationships, and understanding how to apply domain separation across single or multiple instances. This section also evaluates how well integrations can be structured within the context of domain separation.
Topic 3	Data Separation Visibility: This section of the exam measures the skills of Technical Consultants and focuses on managing data visibility and flow within domain-separated environments. It assesses understanding of the sys_domain field, data flow between domains, and relationships such as "contains" that impact access. Visibility groups and special handling considerations are also tested to ensure the consultant can securely manage client data across domains.
Topic 4	Platform Governance and Reporting: This section of the exam measures the skills of ServiceNow Administrators and tests the ability to maintain effective platform oversight within domain-separated environments. It includes knowledge of update sets, scoped applications, reporting, and the use of the Domain Separation Center. This ensures administrators can govern deployments and maintain clarity in reporting across domains.
Topic 5	Domain Support in Applications: This section of the exam measures the skills of Solution Architects and evaluates knowledge of how various ServiceNow applications support domain separation. The exam assesses familiarity with domain support levels in key areas such as Service Catalog, Knowledge Management, Mobile, and Service Portal. Additionally, it includes emerging and advanced applications like CSM and ITOM to validate the candidate’s ability to implement scalable, domain-aware solutions.

ServiceNow ServiceNOW Certified Implementation Specialist - Service Provide Sample Questions (Q30-Q35):

NEW QUESTION # 30
Why would you set Choice Action to Ignore on a transform field map?

A. To reject new rows that doen't have choice values present.
B. To insert missing rows in a referenced table.
C. To transform a field value using a script.
D. To avoid inserting dummy referenced records into global.

Answer: D

Explanation:
Setting the Choice Action to "Ignore" on a transform field map in ServiceNow is used to avoid inserting dummy referenced records into the global domain. When importing data, if the system encounters a reference field value that does not match any existing records, setting the Choice Action to "Ignore" will prevent the creation of a new, potentially incorrect record. Instead, the system will skip the field and leave it blank, ensuring data integrity and avoiding the clutter of unnecessary records.
For more detailed information, you can refer to the following resources:
* ServiceNow Support Article on Transform Maps
* Choice Action Field in ServiceNow

NEW QUESTION # 31
What are common concerns that might lead to a multi-instance strategy:
Choose 3 answers

A. Domain separation licensing cost
B. Highly regulated industries
C. Data residency
D. Centralized reporting
E. Sensitive internal service provider data

Answer: B,C,E

Explanation:
A multi-instance strategy is often adopted due to concerns about data security, regulatory compliance, and data sovereignty.
* Sensitive internal service provider data (B): Multi-instance architectures provide a separate database for each user interaction, which significantly reduces the risk of attacks and ensures data isolation1. This is crucial for service providers who handle sensitive data and require strict data control and privacy.
* Highly regulated industries : Industries such as finance, healthcare, and government are subject to stringent regulations. Multi-instance infrastructures offer on-premise-level security and allow for greater flexibility and control, which is necessary to comply with industry-specific regulations1.
* Data residency (D): Data residency refers to the physical or geographical location of an organization's data. Due to various national laws and regulations, organizations may need to ensure that their data is stored and processed within specific jurisdictions. Multi-instance infrastructures support this requirement by providing dedicated databases that can be located as per the data residency needs1.
Centralized reporting (A) and domain separation licensing cost (E) are not typically concerns that lead to a multi-instance strategy. Centralized reporting can be achieved within both multi-instance and multi-tenant environments, and domain separation licensing cost is a factor related to the ServiceNow platform's domain separation feature, which is different from the infrastructure considerations of multi-instance versus multi-tenant setups234.

NEW QUESTION # 32
Process Separation is also known as:

A. proxy administration
B. process administration
C. admin administration
D. domain administration
E. delegated administration

Answer: D

Explanation:
Process Separation in ServiceNow is also known as domain administration. This concept is part of the broader domain separation feature, which allows you to separate data, processes, and administrative tasks into logical groupings called domains. This is particularly useful for Managed Service Providers (MSPs) or large enterprises that need to manage multiple clients or departments within a single ServiceNow instance. Domain separation ensures that each domain can have its own set of data, processes, and administrative controls, providing a high level of customization and security.
For more detailed information, you can refer to the following resources:
* ServiceNow Support Article on Domain Separation
* Understanding Domain Separation in ServiceNow

NEW QUESTION # 33
Which are required to retrieve and commit an update set?
Choose 2 answers

A. A change request must be approved.
B. The domain picker must be set to global.
C. You must be working in a non-production instance.
D. You must have the admin role.

Answer: B,D

Explanation:
To retrieve and commit an update set in ServiceNow, certain prerequisites must be met to ensure proper management and deployment of changes across instances:
* You must have the admin role : Having the admin role is crucial because it provides the necessary permissions to manage update sets, which includes retrieving and committing them. This role ensures that only authorized users can make significant changes to the system12.
* The domain picker must be set to global (D): When working with domain-separated instances, the domain picker must be set to global to ensure that the update set is applied across all domains. This is important for maintaining consistency and avoiding conflicts between different domains within the instance2.

NEW QUESTION # 34
Process Domains are used to consolidate process updates for easy maintenance. What is the recommendation for handling such domains?

A. Creating overrides in the process domain and update Global processes
B. Create overrides in the process domain or update Global processes
C. Create overrides in the process domain rather than updating Global processes
D. Update the Global processes rather than creating overrides in the process domain

Answer: C

Explanation:
When handling process domains in ServiceNow, the recommended approach is to create overrides in the process domain rather than updating the global processes. This strategy ensures that any customizations or specific requirements for a particular domain do not interfere with the global processes, which are intended to be standard and consistent across the entire organization.
Creating overrides in the process domain allows for more granular control and flexibility, enabling specific adjustments without impacting the overall system's integrity. This approach aligns with best practices for maintaining system stability and ensuring that updates or changes are isolated to the relevant domain.
For more detailed information, you can refer to the following resources:
* ServiceNow Learning Portal
* ServiceNow Knowledge Base
* ServiceNow Developer Portal

NEW QUESTION # 35
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